I have a new car, which detail should I have completed?

We recommend our Clay & Wax for the exterior and our New Car Interior detail. It's the perfect time to remove contamination from the exterior surfaces and apply a layer of protection on the exterior plastics and paint finish. Contamination builds up during transport while sitting at the port and as it sat on your auto dealerships lot. Interior surfaces also get minor stains throughout the whole process, which is why we created our New Car Interior. It will allow us to spot clean surfaces and most importantly apply a conditioner to help protect and repel any future stains.

I have never had my vehicle detailed, which service should I request?

It all depends how old your vehicle is and how oftern do you wash your vehicle? At the very minimum, we recommend the Clay & Wax and Complete Interior detail. If the paint finish is dull, has severe stains and deep scratches you will have to request our Stage 2 exterior detail (coming soon).

How often should I have my vehicle thoroughly cleaned and detailed?

We get this question a lot, and most of our customers are shocked when our answer is, NEVER! Completing thorough details, like Clay & Wax, multi-step polishing, and complete interior shampooing details, can be very invasive and tough on surfaces. The question should be, how often should I wash my vehicle to help me avoid costly and invasive details? However, if you are browsing our detailing services, it’s because you now need to enhance the look and condition of your vehicle. After we detail your vehicle we can maintain it for you.

Which detail is right for my vehicle?

Exterior: Most vehicles we work on, the paint and glass surfaces need to be decontaminated (clayed bar) to remove embeded contamination. If you are concern about removing scratches, swirls, stains and/or imperfections from the paint finish we recommend to have our Stage 2 exterior detail. Interior: Most vehicles we start maintaining that are a year old or more, need a thorough interior detail. Even if you had your vehicle cleaned frequently, most car wash providers fail to properly vacuum and dust interior surfaces which lead to dirt and dust clinging to surfaces. Our Complete Interior Detail service will allow us to enhance your vehicle to its Like New Condition.

How often should I have my vehicles paint finish waxed?

Every one to six months. As you can see, there is a considerable range. Applying wax is a service that can be done every month and will not harm the paint finish. It will benefit your vehicle since the more coats of wax applied the more the protection will build up. If you have your vehicle washed frequently and have it spray waxed at least every 2 washes then you can extend applying a wax every 3-6 months.

My paint is rough to the touch and has orange specs, which detail should I request?

Clay & Wax Detail service. Your vehicles paint finish is rough because contamination has embedded itself to it. Gliding the appropriate clay bar grade with a lubricant will remove the contaminants, giving the paint more clarity and most importantly leaving it smooth as glass. If you are concerned about stains, scratches, and swirls, we recommend you have our Stage 2 or Stage 3 detail completed. (coming soon)

I have swirls I want to have removed, which detail should I have completed?

Stage 2 detail service. Swirl marks are light to medium-deep scratches. These were introduced into your vehicles paint finish due to improper wash techniques and process. Our Stage 2, 2 step polishing process allows us to remove (level) most of these circular looking scratches. It will significantly improve the depth, clarity, and shine of the paint finish without sacrificing too much clear coat.

What's going to be the final price for the detail service I request?

The price shown is the starting price for the service. The final price is based on the estimated time to complete the service. Upon arrival our technician will evaluate the condition of your vehicle and will communicate to you what the final price will be before they start working on your vehicle. On average services range from their starting price up to $25-$50 more. If you don't wash your vehicle often and you know your car is in need of some TLC, then the final price may be higher than the $50.

My vehicle has water spots, what service should I request?

Hard to determine without knowing how old the water spots are. The longer the water spots sits it increases the possibility of etching into the paint finish. Water spots can come off with a simple wash and a spray wax or they may need to be polsihed out. If you have had your vehicle washed and water spots still remain then it may need our Wash & Wax or Clay & Wax detail service.

What is "The Details" under Exterior Services?

These additional steps allow our technician to clean, condition and protected the surfaces that will further enhance the look and condition of your vehicle.

Do you have more questions?

You can find answers to General Questions by selecting, General FAQs

My vehicles interior is pretty clean, which interior detaill should I request?

Partial Interior Detail. This detail allows our technician to shampoo your vehicles interior high traffic areas. The rest of the interior surfaces get wiped down using a microfiber towel and a special cleaner to remove minor and light stains. After the shampooing and wipe down process plastics, soft-touch materials, vinyl, and leather surfaces get condition to enhance and protect them.

Why would the cost of my detail be higher than the listed starting price?

The final price is determined on the approximate time it will take to complete the service to the best of our ability. A few examples of why the final cost of your detail service may be higher. Exterior:

• If your vehicle is excessively dirty, then our technician will have to rinse and soap your vehicle multiple times. We need to wash off the most dirt, dust, and road grime before we proceed with the next step.
• If your vehicle has water spots and our technician needs to complete an Acid Wash on the affected area to neutralize the water deposits. Note: Acid Wash only works on recent water spots.
• If you hardly ever wash your vehicle and it sits outdoors overnight then your paint finish will be extremely contaminated. It will take our technician more time and effort to remove (clay bar) embedded contamination.

How do I view and manage my appointments?

Easy! Once you create an account, you can view, reschedule and cancel appointments within. You can tap the “My Account” button on any of your emails, or you can visit our website and select the “Sign In” button on the top right of our page.
We recommend you add our website to your mobile phones home screen for much easier access.

Can I change my service?

Most definitely! Within your account, you can change the service. Once you open the appointment, delete the current service and then add the new service.
We recommend you do it days in advance to make sure the extra time needed to complete the higher tier service is blocked off for you.

Can I cancel or change a scheduled service?

Of course! You can change or cancel any appointment anytime through your account. You can change to a different day and/or time, cancel the service. Available time slots are subject to availability. Please remember to cancel or change appointments 18 hours before your scheduled time. Refer to FAQs "How far in advance do I need to cancel an appointment?" for no show and cancelation policies. If you cancel an appointment for a service with a frequency discount, it will affect the discount applied to the first service completed.

How far in advance do I need to cancel an appointment?

You can cancel an appointment at any time within your account. To avoid any fees, we do ask for you to cancel 18 hours before your scheduled service. The cost for cancelations and No Shows is $20.

Do I get any notifications for my scheduled services?

Yes! From the moment you schedule your service your get Email/SMS notifications:

• Confirmation
• 24 hour Reminder
• Service Complete

Can I rate the service provided by my technician?

Yes! Your feedback is crucial and highly appreciated. This is the only way to know if our technicians are delivering on our Deets Promise!
After your service is completed, you can log in to your account, select the service completed and rate it.

Can I tip my technician?

Definitely! Our technicians work hard to deliver on our founder's promise, unmatched quality, and superior service experience.
If you wish to tip them, you can do so by giving cash directly to them, or you can add the tip after your service is completed by login to your account, selecting the service completed and adding the tip.

Can I add or edit Service Notes and Key Details before my appointment?

Yes! Any time before your appointment you can add or update these details within your account. Just log in and select the appointment and add to or edit the necessary fields.

What time will my technician arrive?

We value your time and strive to arrive at the scheduled time. Do to unknown traffic and travel times your technician may arrive 10 minutes before or after the schedule time.

How do I add your website to my smartphones home screen?

Easy! Once you add our website to your smartphones home screen you can easily access your account. iOS - Go to our website using Safari > tap Share button > tap Add to Home Screen (plus sign icon) > enter Deets for the name. Done. You can now exit and see our website in your iOS device home screen. Android - Go to our website using the Android browser > Tap Create Bookmark icon > Tap Bookmarks > Select Home Screen > Enter Deets under Label. Done. You can now exit and see our website in your iOS device home screen.