FAQ's

You have questions, we have answers! 

Here you can find answers to our Frequently Asked Questions related to our mobile car wash and mobile auto detailing services. If you have any other question you can tap on "Ask Us" button shown below.

FAQs by Category

General FAQ's

How do I view and manage my appointments?


Easy! Once you create an account, you can view, change and cancel appointments within. You can tap the “My Account” button on any of your emails, or you can visit our website and select the “Sign In” button on the top right of our page.
We recommend you add our website to your mobile phones home screen for much easier access.




Can I cancel or reschedule an appointment?


Of course! You can cacnel or rescheddule an appointment anytime by logging into your account. You can reschedule to a different day and/or time, cancel your service. Available time slot is subject to availability. Note: If you select to "Cancel" our system will cancel all future scheduled sevices. Please remember to cancel or reschedule appointments 18 hours before your scheduled time. Refer to FAQs "How far in advance do I need to cancel an appointment?" for no show and cancelation policies. If you cancel an appointment for a service with a frequency discount, it will affect the discount applied to the first service completed.




How far in advance do I need to cancel an appointment?


You can cancel an appointment at any time within your account. To avoid any fees, we do ask for you to cancel 18 hours before your scheduled service. The cost for cancelations and No Shows is $20.




Do I get any notifications for my scheduled services?


Yes! From the moment you schedule your service your get Email/SMS notifications:

  • Confirmation
  • 24 hour Reminder
  • Service Complete
If any changes are made to your scheduled service you will get email/SMS notifications too.




Can I rate the service provided by my technician?


Yes! Your feedback is crucial and highly appreciated. This is the only way to know if our technicians are delivering on our Deets Promise!
After your service is completed, you can log in to your account, select the service completed and rate it.




Can I tip my technician?


Definitely! Our technicians work hard to deliver on our founder's promise, unmatched quality, and superior service experience.
If you wish to tip them, you can do so by giving cash directly to them, or you can add the tip after your service is completed by login to your account, selecting the service completed and adding the tip.




Can I add or edit Service Notes and Key Details before my appointment?


Yes! Any time before your appointment you can add or update these details within your account. Just log in and select the appointment and add to or edit the necessary fields.




What makes Deets different?


We won't just clean your vehicle we will maintain it! Over 13 years ago we entered the industry with one goal in mind, to offer an unmatched level of quality and a superior service experience. Over the years our founder himself has cleaned and maintained thousands of vehicles in their best condition possible. With years of R&D, we know what it entails to maintain your vehicle looking its best. Putting a picture into perspective: The damage local car washes and most mobile detailers can introduce into your vehicle surfaces in 1-4 washes we will introduce in 50 plus washes. You get what you pay for!




Why Deets and not another provider?


We are aware your choices to have your vehicle washed or detailed are numerous. Anyone can wash your vehicle to remove road grime, dirt and dust off the exterior surfaces and can vacuum the interior with a shop vac. Auto wash and detailing services can't be compared apples to apples. An auto wash service are all completed differently and they don't all include the same amount of steps. The goal is to clean surfaces without damaging the surfaces. Introducing scratches and swirls into your vehicles paint finish is very easy! The clear coat in todays vehicles are very soft. The circular scratches you see on a vehicles paint finish is do to improper washing techniques. These can be seen easier on a darker color vehicle. Most shop vacs do not have a strong enough suction to remove stubborn dirt, dust and sand embedded into a vehicles interior carpet and cloth upholstery.




Who are your Technicians?


Our technicians are Deets employees who drive Deets owned mobile units. They are backgound checkd, vetted and trained hands-on in real-world environments. This is the only way we can deliver on our promise. We provide to them all the tools and resources needed so they can continue to deliver what our founder has delivered to most demanding customers for years.




Where are your services available?


Our services are available through most of the County of Orange. Take a look at our Service Coverage Area to see if we cover your city. If you don't see your city, don't worry. Send us a message, and we will try our best to accommodate you.




What services do you offer?


Every service to enhance, protect and maintain your vehicle looking its best. We offer exterior and interior details and 3 different maintenance washes. Take a look at our services under “Our Services" to see them more in detail. Details are coming soon!




How do I request a service?


Easy! Request a service all within our website. Under “Our Services” select the service category and select the service you want to request. In a couple of steps, your service will be scheduled, and one of our technicians will be on their way to your location.




What are your operating hours?


Our services are available Monday to Saturday from 7 am to 4 pm. Time slots are subject to availability. Our system will show you real-time available time slots.




Can you clean my car anywhere?


Yes!! We come to you to save you time! At your home or office front doorsteps. In private properties, we do ask you to make sure car cleaning is allowed on-site. We do have all the necessary coverages, and our mobile units contain the proper equipment that meets and exceed property management requirements.




What would the technician need from me to complete the service?


All we need is access to your vehicle and sufficient space (2-3 making spaces) to work around your vehicle. We may need your vehicle's keys to move it. Our technicians show up in our self-contained mobile units with water, electricity and all the necessary tools to complete the service.




How do I pay for my service?


Easy! When you schedule your service, we take your credit card information, and we charge it after the service has been completed. We accept all major credit cards and our own Gift Cards




How do I add your website to my smartphones home screen?


Easy! Once you add our website to your smartphones home screen you can easily access your account. iOS - Go to our website using Safari > tap Share button > tap Add to Home Screen (plus sign icon) > enter Deets for the name. Done. You can now exit and see our website in your iOS device home screen. Android - Go to our website using the Android browser > Tap Create Bookmark icon > Tap Bookmarks > Select Home Screen > Enter Deets under Label. Done. You can now exit and see our website in your iOS device home screen.




What time will my technician arrive?


We value your time and strive to arrive at the scheduled time. Do to unknown traffic and travel times your technician may arrive 10 minutes before or after the schedule time.





Maintenance Washes FAQ's

I have a new car, which detail should I have completed?


We recommend our Clay & Wax for the exterior and our New Car Interior detail. It's the perfect time to remove contamination from the exterior surfaces and apply a layer of protection on the exterior plastics and paint finish. Contamination builds up during transport while sitting at the port and as it sat on your auto dealerships lot. Interior surfaces also get minor stains throughout the whole process, which is why we created our New Car Interior. It will allow us to spot clean surfaces and most importantly apply a conditioner to help protect and repel any future stains.




I have never had my vehicle detailed, which service should I request?


It all depends how old your vehicle is and how oftern do you wash your vehicle? At the very minimum, we recommend the Clay & Wax and Complete Interior detail. If the paint finish is dull, has severe stains and deep scratches you will have to request our Stage 2 exterior detail (coming soon).




How often should I have my vehicle thoroughly cleaned and detailed?


We get this question a lot, and most of our customers are shocked when our answer is, NEVER! Completing thorough details, like Clay & Wax, multi-step polishing, and complete interior shampooing details, can be very invasive and tough on surfaces. The question should be, how often should I wash my vehicle to help me avoid costly and invasive details? However, if you are browsing our detailing services, it’s because you now need to enhance the look and condition of your vehicle. After we detail your vehicle we can maintain it for you.




Which detail is right for my vehicle?


Exterior: Most vehicles we work on, the paint and glass surfaces need to be decontaminated (clayed bar) to remove embeded contamination. If you are concern about removing scratches, swirls, stains and/or imperfections from the paint finish we recommend to have our Stage 2 exterior detail (coming soon). Interior: Most vehicles we start maintaining that are a year old or more, need a thorough interior detail. Even if you had your vehicle cleaned frequently, most car wash providers fail to properly vacuum and dust interior surfaces which lead to dirt and dust clinging to surfaces. Our Complete Interior Detail service will allow us to enhance your vehicle to its Like New Condition.




How often should I have my vehicles paint finish waxed?


Every one to six months. As you can see, there is a considerable range. Applying wax is a service that can be done every month and will not harm the paint finish. It will benefit your vehicle since the more coats of wax applied the more the protection will build up. If you have your vehicle washed frequently and have it spray waxed at least every 2 washes then you can extend applying a wax every 3-6 months.




My paint is rough to the touch and has orange specs, which detail should I request?


Clay & Wax Detail service. Your vehicles paint finish is rough because contamination has embedded itself to it. Gliding the appropriate clay bar grade with a lubricant will remove the contaminants, giving the paint more clarity and most importantly leaving it smooth as glass. If you are concerned about stains, scratches, and swirls, we recommend you have our Deluxe or Premium detail completed.




I have swirls I want to have removed, which detail should I have completed?


Stage 2 Exterior Detail service. Swirl marks are light to medium-deep scratches. These were introduced into your vehicles paint finish due to improper wash techniques and process. Our Stage 2, 2 step polishing process allows us to remove (level) most of these circular looking scratches. It will significantly improve the depth, clarity, and shine of the paint finish without sacrificing too much clear coat.




What's going to be the final price of the detailing service I request?


The price shown is the starting price for the service. The final price is based on the estimated time to complete the service. Upon arrival our technician will evaluate the condition of your vehicle and will communicate that to you what the final price will be before they start working in the vehicle. On average services range from their starting price up to $25-$50 more. If you don't wash your vehicle often and you know your car is in need of some TLC, then the final price may be higher than the $50.




What is "The Details" under Exterior Surfaces?


These additional steps allow our technician to clean, condition and protected the surfaces that will further enhance the look and condition of your vehicle.




My vehicles interior is pretty clean, which interior detail should I request?


Partial Interior Detail. This detail allows our technician to shampoo your vehicles interior high traffic areas. The rest of the interior surfaces get wiped down using a microfiber towel and a special cleaner to remove minor and light stains. After the shampooing and wipe down process plastics, soft-touch materials, vinyl, and leather surfaces get condition to enhance and protect them.




Why would the cost of my detail be higher than the listed starting price?


The final price is determined on the approximate time it will take to complete the service to the best of our ability. A few examples of why the final cost of your detail service may be higher. Exterior:

  • If your vehicle is excessively dirty, then our technician will have to rinse and soap your vehicle multiple times. We need to wash off the most dirt, dust, and road grime before we proceed with the next step.
  • If your vehicle has water spots and our technician needs to complete an Acid Wash on the affected area to neutralize the water deposits. Note: Acid Wash only works on recent water spots.
  • If you hardly ever wash your vehicle and it sits outdoors overnight then your paint finish will be extremely contaminated. It will take our technician more time and effort to remove (clay bar) embedded contamination.
Interior:
  • If you hardly wash your vehicle or previous providers didn’t properly vacuum the interior, then it will take longer to vacuum it thoroughly. The vacuum process is the most crucial step to remove as much as dust and dirt before we start to spray our cleaner on the surfaces.
  • If the interior excessively has dust, dirt, grass, pet hair, etc. it will take our technician longer to vacuum as much as possible thoroughly.
  • If a surface in the interior needs extra attention and effort to thoroughly and properly clean it, then the cost will be higher.





Detailing Services FAQ

I have a new car, which detail should I have completed?


We recommend our Clay & Wax for the exterior and our New Car Interior detail. It's the perfect time to remove contamination from the exterior surfaces and apply a layer of protection on the exterior plastics and paint finish. Contamination builds up during transport while sitting at the port and as it sat on your auto dealerships lot. Interior surfaces also get minor stains throughout the whole process, which is why we created our New Car Interior. It will allow us to spot clean surfaces and most importantly apply a conditioner to help protect and repel any future stains.




I have never had my vehicle detailed, which service should I request?


It all depends how old your vehicle is and how oftern do you wash your vehicle? At the very minimum, we recommend the Clay & Wax and Complete Interior detail. If the paint finish is dull, has severe stains and deep scratches you will have to request our Stage 2 exterior detail (coming soon).




How often should I have my vehicle thoroughly cleaned and detailed?


We get this question a lot, and most of our customers are shocked when our answer is, NEVER! Completing thorough details, like Clay & Wax, multi-step polishing, and complete interior shampooing details, can be very invasive and tough on surfaces. The question should be, how often should I wash my vehicle to help me avoid costly and invasive details? However, if you are browsing our detailing services, it’s because you now need to enhance the look and condition of your vehicle. After we detail your vehicle we can maintain it for you.




Which detail is right for my vehicle?


Exterior: Most vehicles we work on, the paint and glass surfaces need to be decontaminated (clayed bar) to remove embeded contamination. If you are concern about removing scratches, swirls, stains and/or imperfections from the paint finish we recommend to have our Stage 2 exterior detail (coming soon). Interior: Most vehicles we start maintaining that are a year old or more, need a thorough interior detail. Even if you had your vehicle cleaned frequently, most car wash providers fail to properly vacuum and dust interior surfaces which lead to dirt and dust clinging to surfaces. Our Complete Interior Detail service will allow us to enhance your vehicle to its Like New Condition.




How often should I have my vehicles paint finish waxed?


Every one to six months. As you can see, there is a considerable range. Applying wax is a service that can be done every month and will not harm the paint finish. It will benefit your vehicle since the more coats of wax applied the more the protection will build up. If you have your vehicle washed frequently and have it spray waxed at least every 2 washes then you can extend applying a wax every 3-6 months.




My paint is rough to the touch and has orange specs, which detail should I request?


Clay & Wax Detail service. Your vehicles paint finish is rough because contamination has embedded itself to it. Gliding the appropriate clay bar grade with a lubricant will remove the contaminants, giving the paint more clarity and most importantly leaving it smooth as glass. If you are concerned about stains, scratches, and swirls, we recommend you have our Deluxe or Premium detail completed.




I have swirls I want to have removed, which detail should I have completed?


Stage 2 Exterior Detail service. Swirl marks are light to medium-deep scratches. These were introduced into your vehicles paint finish due to improper wash techniques and process. Our Stage 2, 2 step polishing process allows us to remove (level) most of these circular looking scratches. It will significantly improve the depth, clarity, and shine of the paint finish without sacrificing too much clear coat.




What's going to be the final price of the detailing service I request?


The price shown is the starting price for the service. The final price is based on the estimated time to complete the service. Upon arrival our technician will evaluate the condition of your vehicle and will communicate that to you what the final price will be before they start working in the vehicle. On average services range from their starting price up to $25-$50 more. If you don't wash your vehicle often and you know your car is in need of some TLC, then the final price may be higher than the $50.




What is "The Details" under Exterior Surfaces?


These additional steps allow our technician to clean, condition and protected the surfaces that will further enhance the look and condition of your vehicle.




My vehicles interior is pretty clean, which interior detail should I request?


Partial Interior Detail. This detail allows our technician to shampoo your vehicles interior high traffic areas. The rest of the interior surfaces get wiped down using a microfiber towel and a special cleaner to remove minor and light stains. After the shampooing and wipe down process plastics, soft-touch materials, vinyl, and leather surfaces get condition to enhance and protect them.




Why would the cost of my detail be higher than the listed starting price?


The final price is determined on the approximate time it will take to complete the service to the best of our ability. A few examples of why the final cost of your detail service may be higher. Exterior:

  • If your vehicle is excessively dirty, then our technician will have to rinse and soap your vehicle multiple times. We need to wash off the most dirt, dust, and road grime before we proceed with the next step.
  • If your vehicle has water spots and our technician needs to complete an Acid Wash on the affected area to neutralize the water deposits. Note: Acid Wash only works on recent water spots.
  • If you hardly ever wash your vehicle and it sits outdoors overnight then your paint finish will be extremely contaminated. It will take our technician more time and effort to remove (clay bar) embedded contamination.
Interior:
  • If you hardly wash your vehicle or previous providers didn’t properly vacuum the interior, then it will take longer to vacuum it thoroughly. The vacuum process is the most crucial step to remove as much as dust and dirt before we start to spray our cleaner on the surfaces.
  • If the interior excessively has dust, dirt, grass, pet hair, etc. it will take our technician longer to vacuum as much as possible thoroughly.
  • If a surface in the interior needs extra attention and effort to thoroughly and properly clean it, then the cost will be higher.





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