Question 1

What makes Deets different?

Accepted Answer

Over 16 years ago, we entered the industry with one goal: to offer an unmatched level of quality and a superior service experience. Over the years, our founder has cleaned and maintained thousands of vehicles in their best condition. With years of R&D, we know what maintaining your vehicle looks its best entails.

Putting a picture into perspective: The damage local car washes and most mobile detailers can introduce into your vehicle surfaces in 1-4 washes. We will introduce in 50-plus washes. You get what you pay for!

Question 2

Where are services completed?

Accepted Answer

Our Ceramic coating services are completed at our Studio located at: 
23501 Commerce Center Dr 
Suite A 
Laguna Hills CA 9265

Question 3

Why Deets and not another provider?

Accepted Answer

We are aware that your choices to have your vehicle washed or detailed are numerous. Anyone can wash your vehicle to remove road grime, dirt, and dust off the exterior surfaces and can vacuum the interior with a shop vac. Auto wash and detailing services can't be compared apples to apples. Car wash services are all completed differently, and they don't all include the same amount of steps. 
 
The goal is to clean surfaces without damaging their surfaces. Introducing scratches and swirls into your car's paint finish is very easy! The clear coat in today's cars is very soft. The circular scratches you see on a car's paint finish are due to improper washing techniques. These can be seen easier on a darker color car.

Most shop vacs do not have a strong enough suction to remove stubborn dirt, dust, and sand embedded into a car's interior carpet and cloth upholstery. 
 
To put a picture into perspective, the damage most providers introduce into a cars paint finish in 1 to 4 washes, we introduce in 50 plus washes. We vacuum a vehicles interior surfaces with our commercial, high suction vacuum and multiple tools to remove embedded dirt and dust.

Question 4

What's going to be the final price for ceramic coating services I select?

Accepted Answer

Our pricing is upfront and transparent. The price for the service you select on our Step One has a "starting price", its aThe The price shown is the starting price for the service. The final price is based on the estimated time to complete the service.  Upon arrival our technician will evaluate the condition of your vehicle and will communicate to you what the final price will be before they start working on your vehicle. 
 
On average services range from their starting price up to $25-$50 more.
If you don't wash your vehicle often and you know your car is in need of some TLC, then the final price may be higher than the $50.

Question 5

Who are your Technicians?

Accepted Answer

The only way we can deliver on our promise, is for our technicians to be our employees. They drive Deets owned mobile units, background checked, vetted and thoroughly trained hands-on in real-world environments.

We provide to them all the tools and resources needed so they can continue to deliver what our founder has delivered to most demanding customers for years.

Question 6

What will be the final price for the Prep Process I select?

Accepted Answer

The final price for the Prep Process you select will be based on the condition your car. Here are a few reason why the price can be higher:

- The car has excessive road grime. 
- The paint is excessively contaminated or have paint over spray. 
- The paint will need additional polishing is some areas to remove the desire amount of imperfections.

Question 7

Where are your services available?

Accepted Answer

Our services are available to all Orange County residents. Take a look at our Service Coverage Area to see if we cover your city. If you don't see your city, don't worry. Send us a message, and we will try our best to accommodate you.

Question 8

What Prep Process should I  select?

Accepted Answer

This is the most important step in the ceramic coating process. Even if you are in a budget we strongly recommend you select the service that will allow us to enhance the paint to a state you will feel best looking at your car in.

Q - My car is brand new ( couple months or off the showroom floor).
A- At the very least we have to complete our Decon Prep Process. This will allow us to remove any embedded contamination off the paint to make sure the coating adheres to the surface properly. If the paint does show some minor scratches and you want these removed, then we would recommend our Stage One.

Q - I am only concerned about the swirls on the paint of my car.
A- Swirls marks (the hundreds of circular scratches) are light to medium deep scratches. If your main concern is to have these removed (leveled) we would recommend our Stage One Prep Process. This process will allow us to remove most of the swirls.

Q - My car is a couple years old and I want to enhance the paint as closest possible to a showroom condition.
A- Most paints will have medium to deep scratches. The only way to remove these is to have complete a more aggressive polsihing step to help level most if not all of these scratches and imperfections. In this case we would recommend our Stage Two Prep Process.

Question 9

Which protection length is right for my car?

Accepted Answer

The protection length you select will come down to your personal and car situation. This is why we offer you the complete flexibility. Some questions and things to consider are:

Q - My car is a few years old. 
A- If you car is a few years older then it might not have too much clear coat left. So applying a more durable and longer lasting coating may be the best choice.

Q - My car is brand new off the showroom floor.
A- This is the perfect time to put nice layer of protection. If you are leasing the car for a 3 years or so, then a more affordable coating (3-year) may be the better fit. If you bought the car and you planning to keep for a long time, then a longer protection (5-year or more) may be you better choice.

Question 10

What services do you offer?

Accepted Answer

Every service to enhance, protect and maintain your vehicle looking its best. We offer exterior and interior details and 3 different maintenance washes. Take a look at our services under “Our Services" to see a better description of each service.

Question 11

Do you have more questions?

Accepted Answer

You can find answers to General Questions by selecting, General FAQs(javascript:void(0))

Question 12

How do I request a service?

Accepted Answer

Easy! Request a service all within our website. Under “Our Services” select the service category and the service you want to schedule. Your request will be scheduled in a couple of steps, and one of our technicians will be on their way to your location.

Question 13

What are your operating hours?

Accepted Answer

Our services are available Monday to Saturday from 7 AM to 4 PM. Time slots are subject to availability. Our system will show you real-time available time slots.

Question 14

Can you clean my car anywhere?

Accepted Answer

Yes!! At your home or office front doorsteps. In private properties, we ask you to ensure that car cleaning is allowed on-site. We do have all the necessary coverages, and our mobile units contain the proper equipment that meets and exceeds property management requirements.

Question 15

What would the technician need from me to complete the service?

Accepted Answer

All we need is access to your vehicle and sufficient space (2-3 making spaces) to work around your vehicle. We may need your vehicle's keys to move it. Our technicians show up in our self-contained mobile units with water, electricity, and all the necessary tools to complete the service.

Question 16

How do I pay for my service?

Accepted Answer

We are a cashless service.  When you schedule your service, we take your credit card information and charge it after the service has been completed. We accept all major credit cards and our own Gift Cards.

Question 17

Do you have more questions?

Accepted Answer

If you have more questions, under "Our Services" select a service category. At the bottom of the page, there are more FAQs related to each category. You can give us a call anytime at 949 404 9444
Maintenance Washes FAQ's. (undefined)

Question 18

Why is it important to wash my vehicle?

Accepted Answer

Higher Resale Value!! Most of us take pride and get a sense of accomplishemt to drive a nice and clean car. But there is also a science behind why and how often we need to have our vehicles clean. Vehicles exterior surfaces are exposed to harsh contaminants on the daily basis: rail dust, brake dust, road tar, bird droppings, tree zap, to name a few. These can quickly deteriorate your vehicles exterior surfaces if not washed off on time by edging, fading and staining plastics, rubber, glass and paint finish. This will lead to expensive reconnditioning efforts and devaluing your vehicles resale value.

Question 19

How often do I need to wash my vehicle?

Accepted Answer

This comes down to a couple of things. How often do you drive? Do you park it indoors or outdoors overnight? Do you park it away from bushes or trees? The end goal is to prevent from harsh contaminants embedding and damaging the exterior surfaces and dust, dirt and stains from layering on the interior surfaces which will then need to be scrubbed off. The goal is to minimize or even avoid having to complete invasive and costly detail services. 
 
 • If you want to drive a clean car all the time, we recommend you have it cleaned once per week. A small percentage of customers go the extra mile and have it cleaned 2 times per week. 
 • If you drive your vehicle 4-7 days per week, park it indoors overnight and park away from trees and bushes you can have it cleaned 2 times per month. 
 • If you drive your vehicle 4-7 days per week but its parked outdoors overnght then we strongly recommend you have it cleaned 4 times per month.

Question 20

Why so many Maintenance Wash options?

Accepted Answer

Every customer has different expectations of what condition they want to maintain their vehicle in. The higher tier washes include additional services which allow our technicians to clean and/or protect more surfaces on your vehicle. Most of our customers with high-end and exotic sports vehicles have our Gold and Platinum washes completed throughout the month.

Question 21

Why is the cost of a One-Time service more expensive than the cost per wash in a Service Plan?

Accepted Answer

Our pricing is based on approximately time spent to complete a service. Vehicles that are washed once or less per month take much more time and effort to complete the service than a vehicle that is cleaned 2 or 4 times per month.

Question 22

What is a Service Plan?

Accepted Answer

Our Service Plans it’s how we have built long term relationships with our customers and their vehicles. It keeps us driven to see our workmanship show itself month after month.
Service Plans are a monthly subscription which includes either 2 or 4 services per month (28 days). It's set for recurring billing every 28 days until you cancel service.

Question 23

What are Add-On services?

Accepted Answer

These allow you to customize your service and/or have additional service completed as needed.

Question 24

Can I schedule multiple services or set recurring appointments for my vehicle?

Accepted Answer

Most definitely! You can set it and forget it. You can set recurring appointments to have our technicians come on the same day and time or you can specifically select day and/or times for each appointment. Please note that these will be set for the same service location.

Question 25

What time will my technician arrive?

Accepted Answer

We value your time and strive to arrive at the scheduled time.
Do to unknown traffic and travel times your technician may arrive 10 minutes before or after the schedule time.

Question 26

How do I view and manage my appointments?

Accepted Answer

Easy! Once you create an account, you can view, reschedule and cancel appointments within. You can tap the “My Account” button on any of your emails, or you can visit our website and select the “Sign In” button on the top right of our page.
 
We recommend you add our website to your mobile phones home screen for much easier access.

Question 27

How do I add your website to my smartphones home screen?

Accepted Answer

Easy! Once you add our website to your smartphones home screen you can easily access your account. 
 
iOS -  Go to our website using Safari > tap Share button > tap Add to Home Screen (plus sign icon) > enter Deets for the name. Done. You can now exit and see our website in your iOS device home screen. 
 
Android - Go to our website using the Android browser > Tap Create Bookmark icon > Tap Bookmarks > Select Home Screen > Enter Deets under Label. Done. You can now exit and see our website in your iOS device home screen.

Question 28

Can I add or edit Service Notes and Key Details before my appointment?

Accepted Answer

Yes! Any time before your appointment you can add or update these details within your account. Just log in and select the appointment and add to or edit the necessary fields.

Question 29

Can I change my service to a higher tier wash?

Accepted Answer

Most definitely! Within your account, you can upgrade to a higher tier maintenance wash for any of your appointments. When editing your service you have the option to edit the one appointment or all upcoming.

We recommend you do it days in advance to make sure the extra time needed to complete the higher tier service is blocked off for you.

Question 30

Can I cancel or change a scheduled service?

Accepted Answer

Of course! You can change or cancel any appointment anytime through your account. You can change to a different day and/or time, cancel the service for that week, etc. Available time slot is subject to availability.
Please remember to cancel or reschedule appointments 18 hours before your scheduled time. Refer to FAQs "How far in advance do I need to cancel an appointment?" for no show and cancelation policies. If you cancel an appointment for a service with a frequency discount, it will affect the discount applied to the first service completed.

Question 31

How far in advance do I need to reschedule or cancel an appointment?

Accepted Answer

You can reschedule or cancel an appointment at any time within your account. To avoid any fees, we do ask for you to cancel 18 hours before your scheduled service. The cost for cancelations and No Shows is $20.

Question 32

Do I get any notifications for my scheduled services?

Accepted Answer

Yes! From the moment you schedule your service your get Email/SMS notifications:
 • Confirmation 
 • 24 hour Reminder
 • Service Complete
If any changes are made to your scheduled service you will get email/SMS notifications too.

Question 33

Can I rate the service provided by my technician?

Accepted Answer

Yes! Your feedback is crucial and highly appreciated. This is the only way to know if our technicians are delivering on our Deets Promise!
After your service is completed, you can log in to your account, select the service completed and rate it.

Question 34

Can I tip my technician?

Accepted Answer

Definitely! Our technicians work hard to deliver on our founder's promise, unmatched quality, and superior service experience. 
If you wish to tip them, you can do so by giving cash directly to them, or you can add the tip after your service is completed by login to your account, selecting the service completed and adding the tip.

Question 35

Why is it important to wash my vehicle?

Accepted Answer

Most of us take pride and get a sense of accomplishment to drive a nice and clean car. What we drive and own represents who we are. But there is more to it.
 
A wll maintain vehicle, Maintains a Higher Value!! Our vehicles are one of our most significant investment. Their value drops as soon as it leaves the lot. That, unfortunately, is something we can't prevent. But we can control is how our vehicle holds up and looks throughout the years. A vehicle holds a higher resale value when its interior and exterior appearance look as close to new.  According to KBB, a poorly maintained vehicle value can be 8%-15% less than a well maintained one. 
 
There is a science behind why and how often we need to have our vehicles cleaned. Vehicles exterior surfaces are exposed to harsh contaminants daily: rail dust, brake dust, road tar, bird droppings, tree sap, to name a few. These can quickly deteriorate your vehicles exterior surfaces if not washed off on time by edging, fading and staining plastics, rubber, glass and painted finishes. This will lead to expensive reconditioning efforts and devaluing your vehicles resale value.

Question 36

How often do I need to wash my vehicle?

Accepted Answer

This comes down to a couple of things. How often do you drive? Do you park it indoors or outdoors overnight? Do you park it away from bushes or trees? Is it exposed to salt water or sprinkler system? 
 
In over the 13 years we have been in the industry we have found out that vehicles that are driven a few times per week need to be clean at least 2 times per month, to maintain it looking its best. 
 
If your vehicle sits outdoors over night we strongly recommend to have it cleaned every weeks to prevent from contamination building up. 
 
The end goal is to prevent harsh contaminants embedding and damaging the exterior surfaces and dust, dirt and stains from layering and clinging on the interior surfaces. The dirtier your vehicle gets the more difficult and more effort it will take to clean it. This will not only cost you more money, but it may sacrifice your vehicle's delicate interior and exterior surfaces.
 
Your vehicles most delicate surface is the paint finish. Contamination easily embeds itself, a layer of dirt and dust quickly builds up, and if not washed as needed these can deteriorate and introduce swirls into the paint finish when being washed. 
If you want to drive a clean car all the time, we recommend you have it cleaned once per week. A small percentage of customers go the extra mile and have it cleaned 2 times per week. 
 
 • If you drive your vehicle 4-7 days per week, park it indoors overnight and park away from trees and bushes you can have it cleaned every 2 weeks.
 • If you drive your vehicle 4-7 days per week, but it's parked outdoors overnight, then we strongly recommend you have it cleaned every week.

Question 37

Why 3 Maintenance Wash options?

Accepted Answer

Every customer has different expectations in what condition they want to maintain their vehicle in. The higher tier washes include additional services that allow our technicians to clean, condition and protect more surfaces.
 
If you are wondering what wash we complete on our customers with high-end and exotic sports vehicles, we complete our Gold and Platinum Wash throughout the month.

Question 38

Which maintenance wash is right for my vehicle?

Accepted Answer

It comes down to what condition you want to maintain your vehicle in? Our silver wash isn’t you average wash to what other competitors offer. It delivers the same level of attention as our higher tier services. Our higher tier services allow us to have more surfaces cleaned and conditioned on your vehicle to help maintain it as close as possible to its new condition.
 
Most customers who drive high-end, luxury, and sports vehicles have our Gold wash completed each time we clean their vehicle and upgrade to our Platinum wash every 2-4 services. If your Toyota or Honda is a Bentley for you, you can have this service completed too.

Question 39

How often should I have the Gold Wash completed?

Accepted Answer

We recommend you have this done at least once per month! If you want your vehicle to look its best every time we clean it, then have it done on every service.
 
This service includes the necessary steps to clean and protect interior and exterior surfaces .The interior wipe down will allow us to remove light stains off the soft-touch materials, plastics, vinyl, and leather surfaces. The spray wax not only will add clarity and shine to the paint, but it will also allow us to remove light contaminants off the paint that don’t get washed off in the wash process.

Question 40

How often should I have the Platinum Wash Completed?

Accepted Answer

We recommend having this done at least once every four washes. 
 
Clean and conditioned wheel wells are one of those surfaces that will give your vehicle that extra touch to maintain it looking like new. Conditioning exterior plastics will darken and protected them.

Question 41

Why is the cost of a One-Time wash more expensive than the Every Week and 2 Weeks?

Accepted Answer

Our services are based on the average amount of time it takes to complete a service. Vehicles that are washed once or less per month take much more time and effort to complete a service than a vehicle that is cleaned every week or 2 weeks.  
 
Over our 16 years of business, we have learned that to maintain a vehicle looking its best it needs to be cleaned at least every 2 weeks. Most of our business comes from building long term relationships with our customers and their vehicles. For their trust and loyalty, we offer discounts off every service we complete.

Question 42

How does Frequency Discount work?

Accepted Answer

The more frequent we clean your vehicle, the less you pay per service.
When you select Every Week and 2 Weeks, a discount is applied to each scheduled service. You are only charged after each service appointment is completed.  
 
We do require to have at least 2 services completed for us to honor the Frequency discount. If you do cancel our sytem will charge the first appoointment at the one time price. 
 
Example: If you select to have our Silver Wash completed every week on your sedan at $27. If you cancel the entire service after we complete the first service, our system will automatically charge you the firts service at $34.

Question 43

Is there a long term commitment if I select Every Week or 2 Weeks?

Accepted Answer

Of course not! If you are not happy with our service you can cancel the service at any time.
 
Since our frequency discount is applied from the start, we do ask to have at least 2 serivces completed. If you cancel after we complete your first service, our system will automatically charge the first service at the one time price.

Question 44

How does your recurring services work?

Accepted Answer

You set it and forget it! No need to schedule one appointment at a time. Our system automatically schedules appointments for the same day, time and location.
 
You can always change one or all upcoming appointments within your account.

Question 45

Can I change my service to a higher tier wash?

Accepted Answer

Most definitely! Within your account, you can upgrade to a higher tier maintenance wash for any of your appointments. When editing your service you have the option to edit the one appointment or all upcoming.

We recommend you do it days in advance to make sure the extra time needed to complete the higher tier service is blocked off for you.

Question 46

Can I use my recurring services for multiple vehicles?

Accepted Answer

No. Every one of your vehicles need to have their own recurring services. You can't substitute one vehicle for the other.

Question 47

Why is it important to wash my vehicle?

Accepted Answer

Most of us take pride and get a sense of accomplishment to drive a nice and clean car. What we drive and own represents who we are. But there is more to it.
 
A wll maintain vehicle, Maintains a Higher Value!! Our vehicles are one of our most significant investment. Their value drops as soon as it leaves the lot. That, unfortunately, is something we can't prevent. But we can control is how our vehicle holds up and looks throughout the years. A vehicle holds a higher resale value when its interior and exterior appearance look as close to new.  According to KBB, a poorly maintained vehicle value can be 8%-15% less than a well maintained one. 
 
There is a science behind why and how often we need to have our vehicles cleaned. Vehicles exterior surfaces are exposed to harsh contaminants daily: rail dust, brake dust, road tar, bird droppings, tree sap, to name a few. These can quickly deteriorate your vehicles exterior surfaces if not washed off on time by edging, fading and staining plastics, rubber, glass and painted finishes. This will lead to expensive reconditioning efforts and devaluing your vehicles resale value.

Question 48

How often do I need to wash my vehicle?

Accepted Answer

This comes down to a couple of things. How often do you drive? Do you park it indoors or outdoors overnight? Do you park it away from bushes or trees? Is it exposed to salt water or sprinkler system? 
 
In over the 13 years we have been in the industry we have found out that vehicles that are driven a few times per week need to be clean at least 2 times per month, to maintain it looking its best. 
 
If your vehicle sits outdoors over night we strongly recommend to have it cleaned every weeks to prevent from contamination building up. 
 
The end goal is to prevent harsh contaminants embedding and damaging the exterior surfaces and dust, dirt and stains from layering and clinging on the interior surfaces. The dirtier your vehicle gets the more difficult and more effort it will take to clean it. This will not only cost you more money, but it may sacrifice your vehicle's delicate interior and exterior surfaces.
 
Your vehicles most delicate surface is the paint finish. Contamination easily embeds itself, a layer of dirt and dust quickly builds up, and if not washed as needed these can deteriorate and introduce swirls into the paint finish when being washed. 
If you want to drive a clean car all the time, we recommend you have it cleaned once per week. A small percentage of customers go the extra mile and have it cleaned 2 times per week. 
 
 • If you drive your vehicle 4-7 days per week, park it indoors overnight and park away from trees and bushes you can have it cleaned every 2 weeks.
 • If you drive your vehicle 4-7 days per week, but it's parked outdoors overnight, then we strongly recommend you have it cleaned every week.

Question 49

Why 3 Maintenance Wash options?

Accepted Answer

Every customer has different expectations in what condition they want to maintain their vehicle in. The higher tier washes include additional services that allow our technicians to clean, condition and protect more surfaces.
 
If you are wondering what wash we complete on our customers with high-end and exotic sports vehicles, we complete our Gold and Platinum Wash throughout the month.

Question 50

Which maintenance wash is right for my vehicle?

Accepted Answer

It comes down to what condition you want to maintain your vehicle in? Our silver wash isn’t you average wash to what other competitors offer. It delivers the same level of attention as our higher tier services. Our higher tier services allow us to have more surfaces cleaned and conditioned on your vehicle to help maintain it as close as possible to its new condition.
 
Most customers who drive high-end, luxury, and sports vehicles have our Gold wash completed each time we clean their vehicle and upgrade to our Platinum wash every 2-4 services. If your Toyota or Honda is a Bentley for you, you can have this service completed too.

Question 51

How often should I have the Gold Wash completed?

Question 52

How often should I have the Platinum Wash Completed?

Question 53

Why is the cost of a One-Time wash more expensive than the Every Week and 2 Weeks?

Question 54

How does Frequency Discount work?

Question 55

Is there a long term commitment if I select Every Week or 2 Weeks?

Question 56

How does your recurring services work?

Question 57

Can I use my recurring services for multiple vehicles?

Question 58

Do you have more questions?

Question 59

What's going to be the final price of the detailing service I request?

Question 60

Why would the cost of my detail be higher than the listed starting price?

Question 61

How often should I have my vehicle thoroughly cleaned and detailed?

Question 62

What is "The Details" under Exterior Surfaces?"

Question 63

Which detail is right for my vehicle?

Question 64

How often should I have my vehicles paint finish waxed?

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