You have questions, we have answers!
Here you can find answers to our Frequently Asked Questions related to our mobile car wash and mobile auto detailing services. If you have any other question you can tap on "Ask Us" button shown below.
How do I view and manage my appointments?
We recommend you add our website to your mobile phones home screen for much easier access.
Can I cancel or reschedule an appointment?
Of course! You can cacnel or rescheddule an appointment anytime by logging into your account. You can reschedule to a different day and/or time, cancel your service. Available time slot is subject to availability.
How far in advance do I need to cancel an appointment?
You can cancel an appointment at any time within your account. To avoid any fees, we do ask for you to cancel 18 hours before your scheduled service. The cost for cancelations and No Shows is $20.
Do I get any notifications for my scheduled services?
Yes! From the moment you schedule your service your get Email/SMS notifications:
24 hour Reminder
Can I rate the service provided by my technician?
Yes! Your feedback is crucial and highly appreciated. This is the only way to know if our technicians are delivering on our Deets Promise!
After your service is completed, you can log in to your account, select the service completed and rate it.
Can I tip my technician?
Definitely! Our technicians work hard to deliver on our founder's promise, unmatched quality, and superior service experience.
If you wish to tip them, you can do so by giving cash directly to them, or you can add the tip after your service is completed by login to your account, selecting the service completed and adding the tip.
Can I add or edit Service Notes and Key Details before my appointment?
Yes! Any time before your appointment you can add or update these details within your account. Just log in and select the appointment and add to or edit the necessary fields.
What makes Deets different?
Why Deets and not another provider?
Who are your Technicians?
Where are your services available?
What services do you offer?
How do I request a service?
What are your operating hours?
Can you clean my car anywhere?
Yes!! We come to you to save you time! At your home or office front doorsteps. In private properties, we do ask you to make sure car cleaning is allowed on-site. We do have all the necessary coverages, and our mobile units contain the proper equipment that meets and exceed property management requirements.
What would the technician need from me to complete the service?
How do I pay for my service?
How do I add your website to my smartphones home screen?
Easy! Once you add our website to your smartphones home screen you can easily access your account.
What time will my technician arrive?
We value your time and strive to arrive at the scheduled time.
Maintenance Washes FAQ's
Why 3 Maintenance Wash options?
Why is the cost of a One-Time wash more expensive than the Every Week and 2 Weeks?
Why is it important to wash my vehicle?
How often do I need to wash my vehicle?
If you drive your vehicle 4-7 days per week, park it indoors overnight and park away from trees and bushes you can have it cleaned every 2 weeks.
If you drive your vehicle 4-7 days per week, but it's parked outdoors overnight, then we strongly recommend you have it cleaned every week.
How does your recurring services work?
How does Frequency Discount work?
The more frequent we clean your vehicle, the less you pay per service.
Can I change my service to a higher tier wash?
Most definitely! Within your account, you can upgrade to a higher tier maintenance wash for any of your appointments. When editing your service you have the option to edit the one appointment or all upcoming.
We recommend you do it days in advance to make sure the extra time needed to complete the higher tier service is blocked off for you.
Can I use my recurring services for multiple vehicles?
No. Every one of your vehicles need to have their own recurring services. You can't substitute one vehicle for the other.
How often should I have the Gold Wash completed?
How often should I have the Platinum Wash Completed?
Is there a long term commitment if I select Every Week or 2 Weeks?
Of course not! If you are not happy with our service you can cancel the service at any time.
Which maintenance wash is right for my vehicle?
Detailing Services FAQ
I have a new car, which detail should I have completed?
I have never had my vehicle detailed, which service should I request?
How often should I have my vehicle thoroughly cleaned and detailed?
Which detail is right for my vehicle?
How often should I have my vehicles paint finish waxed?
My paint is rough to the touch and has orange specs, which detail should I request?
Clay & Wax Detail service. Your vehicles paint finish is rough because contamination has embedded itself to it. Gliding the appropriate clay bar grade with a lubricant will remove the contaminants, giving the paint more clarity and most importantly leaving it smooth as glass. If you are concerned about stains, scratches, and swirls, we recommend you have our Deluxe or Premium detail completed.
I have swirls I want to have removed, which detail should I have completed?
Stage 2 Exterior Detail service.
What's going to be the final price of the detailing service I request?
What is "The Details" under Exterior Surfaces?
These additional steps allow our technician to clean, condition and protected the surfaces that will further enhance the look and condition of your vehicle.
My vehicles interior is pretty clean, which interior detail should I request?
Why would the cost of my detail be higher than the listed starting price?
If your vehicle is excessively dirty, then our technician will have to rinse and soap your vehicle multiple times. We need to wash off the most dirt, dust, and road grime before we proceed with the next step.
If your vehicle has water spots and our technician needs to complete an Acid Wash on the affected area to neutralize the water deposits. Note: Acid Wash only works on recent water spots.
If you hardly ever wash your vehicle and it sits outdoors overnight then your paint finish will be extremely contaminated. It will take our technician more time and effort to remove (clay bar) embedded contamination.
If you hardly wash your vehicle or previous providers didn’t properly vacuum the interior, then it will take longer to vacuum it thoroughly. The vacuum process is the most crucial step to remove as much as dust and dirt before we start to spray our cleaner on the surfaces.
If the interior excessively has dust, dirt, grass, pet hair, etc. it will take our technician longer to vacuum as much as possible thoroughly.
If a surface in the interior needs extra attention and effort to thoroughly and properly clean it, then the cost will be higher.