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HOURS

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Service Terms

When scheduling a service on Deets, you are agreeing to these terms and conditions. 

Service Terms

  • Vehicles are cleaned at the customer's own risk. 

  • Customer should remove all personal belongings, money, devices, and other significant items from their vehicle prior to their service.

  • We are not liable for any loss or damage to any personal property. 

  • It's the customer's obligation to make sure their vehicle is being serviced in a lawful and safe area.

  • All vehicles are cleaned and worked on at the customer's own risk and must be able to withstand the normal cleaning process and techniques. 

  • The schedule time is not guaranteed. Do to unknown traffic and travel times, the technician may arrive 10 minutes before or after the scheduled time. 

  • It's the customer's obligation to make sure we have enough space to complete the service. Our technicians may move the vehicle only if given access to the keys. 

  • Vehicle needs to be available and accessible at the scheduled time. The technician can only wait a maximum of 10 minutes. It will result in a No Show service fee. 

  • We reserve the right to cancel or reschedule a service do to but not limited to, low staffing levels, weather conditions, machinery and equipment failures. 

  • We reserve the right to refuse or deny service to anyone.

  • Our service completion time is an estimate. Each vehicle condition is unique therefore may require more or less time to complete the service.

  • We reserve the right to refuse any customer demand for any service not included in their requested service. 

  • We reserve the right to charge an additional fee to any vehicle that needs requires extra attention. Refer to extra fees.  

 

Payments 

  • We require your credit card information upon scheduling service within our website, deetsmobile.com.

  • The credit card entered upon scheduling service will only be charged after the service has been completed.

  • The credit card capture and processing is provided by Stripe.com 

  • Recurring services are charged after each service is completed. 

  • Cancellation, reschedule and no show fees will be charged on the default credit card on file.

  • Declined credit card charges are to be taken care of within 48 hours to avoid additional fees. 

 

Communications

  • We will send to you SMS messages throughout the service process: confirm, reminders, upon arrival, service completed, etc. You may incur a cost from these SMS messages from your phone service provider. We are not responsible for any potential costs. 

  • We reserve the right to call or send SMS messages if we need to contact you before, during or after your service. 

 

Satisfaction Policy 

If you are not satisfied with the service provided, you have 6 hours to contact us. You can contact us at support@deetsmobile.com. Please submit appointment details and attach photos of your concern. 

 

Appointment Cancellation and Reschedule Policy

We value our customers time and try our best to get to the most customers vehicles possible per day. We require 18 hours in advance to Cancel an appointment. 12 hours in advance to Reschedule the day or time of an appointment. When rescheduling a service due to rain in the forecast, customer can reschedule up to 1 hour before the scheduled time and avoid the fee.  Late Cancellation and Reschedule fee is $20.

 

No Show Policy 

If your technician arrives at your service location and it's unable to: find your vehicle, access your vehicle, work on your vehicle, can't contact you or waits 10 minutes or more your appointment will be labeled as a No Show. A $20 fee will be charged on your credit card we have on file.

 

Extra Fees Policy 

If your vehicle needs extra attention: Oversize vehicle or extra dirty interior or exterior, then your technician may apply additional services and fees.

Additional Fees may be:

Oversize Vehicle               $10

Extra Soap and Rinse       $5

Extra Vacuum.                   $5