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Service Terms

When scheduling a service on Deets, you are agreeing to these terms and conditions. 

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1.0 Service Terms

  • Vehicles are cleaned at the customer's own risk. 

  • Customers should remove all personal belongings, money, devices, and other significant items from their cars prior to their service.

  • We are not liable for any loss or damage to any personal property. 

  • It's the customer's obligation to make sure their vehicle is being serviced in a lawful and safe area.

  • All vehicles are cleaned and worked on at the customer's own risk and must be able to withstand the normal cleaning process and techniques. For example:

    • Chips expanding due to the pressure in the power washer used to wash the car and the air blowing equipment used to air blow cracks & crevices.

    • Paint chipping or flaking due to the paint not properly adhered to the surface.

    • Windshield cracking due to thermal stress. This happens when cool water hits a hot glass and there is an existing crack, stress on the edge of the glass or an existing rock chip/pit. 

  • The scheduled time is not guaranteed. Due to unknown traffic and travel times, the technician may arrive 15-20 minutes before or after the scheduled time. 

  • It's the customer's obligation to make sure we have enough space to complete the service. Our technicians may move the vehicle only if given access to the keys. 

  • The car needs to be available and accessible at the scheduled time. The technician can only wait a maximum of 10 minutes after the scheduled time. It will result in a No Show service fee of 75% of the service cost. 

  • We reserve the right to cancel or reschedule a service due to but not limited to, low staffing levels, weather conditions, machinery and equipment failures, and other circumstances out of our control. 

  • We reserve the right to refuse or deny service to anyone.

  • Our service completion time is an estimate. Each car's condition is unique, therefore, may require more or less time to complete the service. 

  • We reserve the right to refuse any customer demand for any service not included in their requested service. 

  • We reserve the right to charge an additional fee to any vehicle that needs requires extra attention. Refer to extra fees.

  • We reserve the right to take photos of your vehicle to utilize but not limited to marketing purposes. cars license plate and your identity will not be exposed unless we receive verbal approval from you.  

 

2.0 Payments 

  • Upon scheduling service on our website, deetsmobile.com, or over the phone, we require your credit card information to confirm the appointment.

  • The credit card entered upon scheduling service will only be charged after the service has been completed. We may place a hold 24 hours before your scheduled service.

  • The credit card capture and processing is provided by Stripe.com 

  • Recurring services are charged after each service is completed. 

  • Cancellation, rescheduling, and No Show fees will be charged on the default credit card on file. If we are unsuccessful in charging the default credit card, we will attempt to charge other credit cards on file.

  • Declined credit card charges must be taken care of within 48 hours to avoid additional fees. If there is more than one credit card on file, we will attempt to charge those.

  • All payments not completed after 30 days will result in a legal letter for the demand payment by our legal department. Deets reserves the right to cancel any and all bookings if payment is to exceed 30 days.

  • Interest will be accrued the following day 30. Any payments not made by day 30 will result in a submission for "Collection" which will be reported to all major credit bureaus, where additional fees may be applied.

 

3.0 Communications

  • We will send you SMS messages throughout the service process: confirm, reminders, upon arrival, service completed, etc. You may incur a cost from these SMS messages from your phone service provider. We are not responsible for any potential costs. 

  • We reserve the right to call or send SMS messages if we need to contact you before, during, or after your service. 

 

4.0 Satisfaction Policy 

If you are not satisfied with the service provided, you have 12 hours to contact us in regard to your concern. You can reply to any of the emails related to the service provided. Please provide concerns, feedback, and photos so we can fully understand your concerns. You can also contact us at support@deetsmobile.com.

 

5.0 Appointment Cancellation and Reschedule Policy

We value our customer's time and try our best to get to the most customer possible per day. We require an 18 hours in advance to Cancel or Reschedule an appointment. When rescheduling a service due to rain in the forecast, customers can reschedule up to 1 hour before the scheduled time and avoid the fee.  Below are the Late Cancellation & Rescheduling fees based on the service scheduled:

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  • Maintenance Wash Services

If you cancel or reschedule between 17hrs 59min and 3hrs before your scheduled service, the fee is $25.

If you cancel or reschedule between 2hrs (120min) and your scheduled time, the fee is 75% of the service's total cost.

 

  • Detail Services

​If you cancel or reschedule between 17hrs 59min and 3hrs before your scheduled service, the fee is 50% of the cost of the service.

If you cancel or reschedule between 2hrs (120min) and your scheduled time, the fee is 75% of the service's total cost.

 

6.0 No-Show Policy 

If your technician arrives at your service location and it's unable to: find your vehicle, access your vehicle, work on your vehicle, can't contact you, or waits 10 minutes or more, your appointment will be labeled as a No Show. You will be charged 75% of the cost of the service on the credit card we have on file.

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7.0 Rain Check Policy

If Rain is in the forecast, we strongly recommend that you still have your vehicle washed. We are dedicated to helping maintain your vehicle looking its best. If it rains within 24 hours after we wash your vehicle, we will add a 20% credit of the total cost of the service you completed to your account. To obtain credit, please reply within 24 hours or less from your appointment time to any of the emails related to the service completed and attach photos showing your vehicle was rained on. You will receive a reply once the credit is applied.

 

8.0 Extra Fees Policy 

If your vehicle needs extra attention: An oversize vehicle or extra dirty interior or exterior, then your technician may apply additional services and fees.

Additional Fees may be:

Oversize Vehicle               $10

Extra Soap and Rinse       Starts $8

Extra Vacuum.                   Starts $8

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